Does API security breach scare you too as much it does to us? Are you also looking for the go-to guide to the API security best practices? You've landed in the right place. This guide helps you understand and evaluate better the possible challenges, risks, and ready-to-use best practices.

With the rise in cloud-based software solutions, the market of traditional call centers is also shifting towards a more modernized solution known as virtual call center software. This software helps in migrating all the traditional features like auto call distributor (ACD), smart routing, and Interactive Voice Response (IVR) to cloud-based solutions. Moreover, you can now take advantage of some advanced features like Outbound Dialer and Web-based communications that make use of VoIP and WebRTC technologies to achieve a real-time exchange.

Businesses in the U.S. lose an estimated $62 billion every year due to bad customer experiences. The primary reason being, customers abandon brands after negative experiences. In fact, research shows that about 33% of Americans switch companies after a single instance of poor service. This constant shift of customers affects sales and brand value as a whole.

When any business decides to address their huge customer base, their first action of agenda is to establish a call center. With the changing nature of information and technology, this decision divides business owners into two alternatives – (i) a physical call center, i.e., an on-premise call center, and (ii) a cloud-based call center. It may seem difficult for startups to incorporate modern concepts such as chatbots, cloud software, API integrations in call centers, but that’s really not the case. 

Twilio is a market leader in the communication space, but it is not perfect and has issues around technicalities. Here, we explore the ten top Twilio alternatives for the communication needs of your business.

Jane’s 5-year old daughter has a fever. Using a mobile app, she schedules an appointment with a pediatrician within a few minutes. Mary suffers from arthritis and requires prescribed medication every month. Her physician submits an e-prescription to the pharmacy, and the medication is home-delivered to Mary. Healthcare is changing!

From in-app calls to social chat integrations, modern applications need robust communication solutions. Twilio and Vonage(Nexmo) both have been at the forefront of providing communication APIs. So, when it comes to Twilio vs. Vonage(Nexmo), there are many factors to consider. Here is a comprehensive comparison between the two CPaaS giants.