Multi-agent AI for smarter, and faster
e-commerce journeys
Think of ShopSavvy as your team of AI assistants, each trained for a specific e-commerce role. Built on your store data, they guide shoppers, complete purchases, and resolve issues 24×7.
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Even with strong traffic, shoppers drop off when product discovery feels impersonal, context disappears between interactions, or routine service requests remain stuck in support queues. ShopSavvy addresses these gaps across the journey, from initial consideration through post-purchase resolution.
Poor product discovery
Shoppers struggle to decide when search results overlook their needs, preferences, or budget. Irrelevant results increase effort, delay purchases, and drive cart abandonment.
Disconnected customer journeys
Customers lose momentum when carts, preferences, and conversations do not carry across sessions or channels. Repetition and inconsistent information create friction and weaken trust.
Delayed support resolution
Routine questions about orders, returns, refunds, and policies can overwhelm service queues. Slow resolution increases operational effort while customers wait for information and updates.
Generic personalization
Static recommendations rarely reflect a shopper’s immediate intent. Without current cart, conversation, and purchase context, businesses miss relevant cross-sell and upsell opportunities.
How ShopSavvy helps
ShopSavvy addresses these challenges with a suite of AI assistants designed to streamline ecommerce journeys, personalize buying experiences, and deliver consistent, secure support at scale.
Multi-agent journey orchestration
Support the complete commerce journey with a primary shopping assistant, category-specific sales experts, and a post-purchase service agent. ShopSavvy routes each interaction to the right agent while preserving customer requirements, cart state, and conversation history during handoffs.
Real-time commerce intelligence
Give agents access to current product availability, pricing, customer profiles, order history, and cart operations through Shopify integrations and a shared MCP-based tool layer. Smart cart management handles product variants, quantities, and duplicate entries while keeping the buying journey moving.
Context-aware guided selling
Help customers compare options and make confident decisions with recommendations shaped by their stated needs, purchase history, current cart, and conversation context. Category experts provide detailed product guidance and introduce relevant alternatives, bundles, upsells, or complementary items.
Voice and text engagement
Enable customers to interact naturally through real-time voice and text conversations. LiveKit-powered communication, AI-generated avatars, and persistent agent context create a consistent assisted-shopping experience across supported digital and in-store touchpoints.
Policy-aware service automation
Resolve routine order issues, complaints, returns, and refund requests using customer and transaction information from Shopify. ShopSavvy checks policy eligibility, identifies suspicious claim patterns, and transfers complex cases to human teams with the complete conversation context intact.
Turn every customer interaction into business growth
ShopSavvy improves every step of the e-commerce journey by helping shoppers discover products faster, make confident buying decisions, and get instant answers after checkout. Teams spend less time resolving tickets and more time driving growth.
Higher conversion and AOV
Shopping assistants and category experts guide buyers at the right moment with relevant suggestions, upsells, and cross-sells, turning more sessions into purchases.
Lower service costs and workload
Self-service answers for order status, returns, and FAQs reduce support volume, shorten response times, and keep operations predictable even during traffic peaks.
Enhanced team efficiency and CX
Customers get accurate answers on first try, improving satisfaction and trust. Support teams handle fewer repetitive tasks and focus on complex cases that drive loyalty.
See Shopsavvy in action.
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“After researching and qualifying several software development service options for the development of a cross-platform application, we fortunately selected Simform as our partner. This turned out to be a very good decision overall, as their performance has been outstanding. The complete engagement from the Simform staff is remarkable. Their team diligently assesses and executes in a very competent manner.”
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Bon Appetit
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Datamark
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“Our overall experience with Simform was very positive. They worked as an end-to-end technology partner and integrated well with our engineering and operations teams. This was not just about building a mobile app; it also required careful thinking around data quality, workflows, and long-term system design. Simform brought a practical, product-minded approach and designed an Azure Data Factory pipeline to clean and organize data before it reached the app and admin dashboard.”
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