Salesforce
Transform Salesforce into a connected engine for customer growth
Salesforce delivers more value when it fits how your business runs and connects with the systems around it. Simform engineers Salesforce across Customer 360, Data 360, and Agentforce to simplify complex customizations, connect enterprise data and workflows, and operationalize governed AI.
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Extract more value from Salesforce with scalable engineering across data, apps, and AI
Salesforce loses value when short-term platform decisions create long-term complexity. Simform brings architectural discipline across the Salesforce lifecycle, helping enterprises improve maintainability, delivery speed, and the return on continued platform investment.
Custom Salesforce development & implementation
Tailor Salesforce to your operating model without accumulating technical debt that slows every future release. Simform engineers custom applications, workflows, and platform extensions using Apex and Lightning Web Components. We implement and configure Sales, Service, Marketing, Commerce, and Experience Cloud around how your teams work, applying customization selectively to keep Salesforce maintainable as it scales.
Apex & Lightning engineering
Customer 360 implementation
Maintainable platform customization
Salesforce integration & data unification
Connect Salesforce to the rest of your enterprise estate so data, processes, and decisions stay synchronized in real time. Simform builds API-first and event-driven integrations across Salesforce, Dynamics 365, SAP, NetSuite, and Azure using MuleSoft, Dell Boomi, or custom connectors. We unify, model, and govern customer data in Data 360, and migrate customer and operational data through structured profiling, mapping, validation, reconciliation, and cutover.
MuleSoft & Boomi integration
Data 360 unification
Data migration & reconciliation
Salesforce analytics & insights
Turn unified Salesforce data into reporting, forecasting, and operational insights that revenue, service, and operations teams can act on. Simform builds analytics and dashboards on top of Data 360 and Tableau, models the metrics that matter across the customer lifecycle, and surfaces them inside the Salesforce workflows where decisions are actually made.
Data 360 analytics
Tableau dashboard development
Revenue & service forecasting
Agentforce & AI on Salesforce
Move AI from pilot to production on Salesforce by grounding agents in trusted data and governing how they act. Simform designs and builds agents on Agentforce, grounding them in Data 360 and connected enterprise systems. We engineer agent logic, system access, guardrails, evaluation, observability, and human approval paths for reliable production use.
Agentforce agent development
Data 360 grounding
Agent governance & observability
Managed services & platform operations
Keep Salesforce reliable and adaptable as requirements change. Simform operates and optimizes your environment through CI/CD, release management, monitoring, incident resolution, performance tuning, security updates, and structured backlog delivery.
Salesforce CI/CD & release management
Platform monitoring & incident response
Performance tuning & backlog delivery
Use cases we cater to with Salesforce
Salesforce delivery backed by enterprise engineering depth
Simform brings the delivery discipline, multidisciplinary expertise, and shared ownership needed to turn complex Salesforce programs into sustainable enterprise outcomes.
Engineering-led Salesforce delivery
Simform applies software engineering rigor to Salesforce programs through modular design, code quality standards, architecture reviews, and disciplined lifecycle management. This helps enterprises preserve architectural consistency and adapt the platform as requirements evolve.
Deep cross-platform integration expertise
Our experience across enterprise applications, cloud platforms, and middleware helps us address the dependencies surrounding Salesforce, not only the CRM layer. Teams gain a more coherent architecture across customer, operational, and back-office environments.
AI and agent engineering readiness
Simform brings experience operationalizing AI within complex enterprise environments, helping Salesforce teams anticipate data, workflow, ownership, and operating-model requirements beyond the initial agent build.
Data engineering heritage for Data 360
With 200+ data engineers and experience modernizing enterprise data estates, Simform applies established practices for data quality, lineage, governance, and platform reliability. This helps enterprises build Data 360 foundations that remain dependable as data volumes, sources, and use cases expand.
Built-in governance and security
Security, governance, and auditability are treated as architecture requirements from the outset. Simform aligns identity, access, change control, and compliance practices across teams and environments to reduce delivery and operational risk. Controls remain consistent as Salesforce expands across users, regions, integrations, and new use cases.
One team across every layer
Simform provides Salesforce, integration, data engineering, cloud, and AI specialists into a coordinated co-engineering model. Our teams work alongside your internal stakeholders to share ownership, resolve cross-platform dependencies faster, and reduce the handoffs that slow complex transformation programs.
Trusted by the world's leading companies
“Simform rearchitected and modernized our subscription management & billing platform as part of the multi-phase development initiative. The team quickly understood our business requirements and delivered a modern, modular architecture aligned with our scaling needs. Without disrupting our operational workflows, Simform handled complex data migration with precision and supported our legacy modernization journey with seamless ERP integrations.”
Robel Yemane, Head of Engineering
Privilee
“Simform delivered our self-serve application, including an MVP, within the agreed timeline. Their exceptional expertise and dedication continue to impress as they develop new features and maintain the application. A remarkable partner in software development.”
Technical Product Manager
AI-Driven Digital Advertising Platform
“We are satisfied with Simform’s quality work. The team manages the project well – they’ve solved issues and improved their performance. Overall, they excel in their communication; they do it frequently and effectively through Slack and Microsoft Teams. They also use internal management tools.”
Project Manager
Next-gen IoT Solutions Company
“The Simform team are extremely proactive across the full delivery life cycle whether that is reviewing conceptual designs to offer different options for our consideration or identifying areas where future enhancements could be considered to improve the application performance or end user experience.”
Product Manager
Global Consulting Company
“From start to finish, Simform delivered a great project experience, even when the requirements were a bit ambiguous with some changes, they adapted, adjusted and got the job done. Code delivered was of a high standard and the delivery team was great top work with. I recommend Simform to my own network all the time.”
CTO
Accredited Business Finance Company
“The cloud migration was a great sucess. Very satisfactory, seamless and increased our productivity. The most impressive part about Simform is their dynamic and well-versed team. Anytime there was a concern, we were able to communicate and have it rectified immediately.”
President
Trusted Community Services Organization
“Simform was an invaluable partner in our system modernization, moving beyond analysis to deliver true product engineering advisory. They analyzed complex legacy workflows into clear, validated, developer-ready user stories. The clarity and strategic consistency they introduced was foundational, directly influencing our cloud architecture and product design. Their work effectively accelerated our discovery phase and time to market.”
Director of Engineering
Datamark
“Simform led the discovery phase for our digital infrastructure overhaul, bringing a mix of deep technical expertise and a truly collaborative spirit. They took our complex requirements and turned them into a solid product blueprint and a clear, prioritized roadmap. Everything stayed on track thanks to their structured project management. The level of strategy and architecture they brought to the table gave us the certainty we needed to take the next steps.”
Department Manager
Eye Recommend
Case studies
Discover the many ways in which our clients have embraced the benefits of the Simform way of engineering.
Manufacturer Cuts Quote Time 70% with Cloud Integration
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Automotive Improves Data Accuracy 80% with Data Platform
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Sports Brand Boosts ROI 40% with Customer Data Platform
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Semiconductor Manufacturer Boosts Data Accuracy 80% with Automation
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Global Auction Platform Achieves Zero Downtime with DevOps Pipeline
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Water Treatment Giant Achieved Zero-Crash Performance
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AI Boosts Psychology Research Efficiency For 150K+ Users
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From our experts
Frequently Asked Questions
Use AppExchange for standard problems (doesn’t require custom business logic). Build custom for differentiating workflows (your unique pricing, order management, or customer processes). We evaluate the trade-off: AppExchange = faster but rigid; custom = slower but fits your operating model perfectly. We recommend a hybrid: heavy AppExchange for commodity functions (document management, approval routing), custom Apex/LWC for your competitive edge.
We don’t do hand-offs that leave you stranded. Typical model: (1) Delivery engagement (design + build + go-live), (2) optimization period (3–6 months post-launch: adoption tracking, governance effectiveness, course correction), (3) transition to internal operations (you own day-to-day; we’re available for expansion/escalations). By month 6, you run it. By month 12–18, you expand to new use cases using the patterns we established.
Metrics vary by use case:
Sales: Pipeline velocity ↑15–25%, win rate ↑5–10%, sales cycle ↓10–20%
Service: Case resolution time ↓20–30%, first-contact resolution ↑10–15%, customer satisfaction ↑5 pts
Customer Success: Churn reduction ↓3–5% (huge $ impact), renewal rate ↑10–15%, NRR improvement ↑5–10%
Marketing: Lead-to-customer cycle ↓15–25%, campaign ROI ↑20–30%, lead quality ↑ (lower CAC)
Agentforce Agents: Case deflection ↑30–40%, operational cost savings ↑15–25%
Start with one high-impact, low-complexity use case (billing FAQ deflection, lead qualification, case summarization). Define success upfront—how much time saved? What’s baseline vs. target resolution time? Then build the agent’s guardrails and test with real workflows. Once it’s proven, expand to use case #2. We help you identify which use case wins credibility, design the agent, set up governance, and measure impact.
Data 360 is optimal for Agentforce—agents get real-time access to unified customer data with built-in governance (Einstein Trust Layer). But you can connect external warehouses via APIs if you have them. Choice depends on your data stack (do you have a modern warehouse? Is it already unified?) and agent complexity (simple agents with warehoused data are fine; complex agents with unstructured data need Data 360’s architecture). We evaluate your stack and recommend the best fit.
Most organizations pay for more Salesforce features and clouds than they actively use. We audit your current state: which features/clouds drive actual value, where adoption is weak, what’s causing underutilization (complexity, poor training, misaligned workflows). Then we identify the “80/20”: the 20% of features delivering 80% of value. Our teams design a focused adoption roadmap that drives impact without feature sprawl. The result is higher license utilization, faster user adoption, lower training costs, better Salesforce ROI.
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Hiren Dhaduk
Creating a tech product roadmap and building scalable apps for your organization.
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