Microsoft Dynamics 365

Turn fragmented operations into agentic, AI-powered business systems

Simform helps enterprises modernize ERP and CRM functions with Microsoft Dynamics 365 by eliminating silos, automating workflows, and enabling AI-driven productivity across finance, sales, supply chain, and customer service.

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Comprehensive Dynamics 365 expertise

We deliver end-to-end implementation and optimization across the Dynamics 365 ecosystem. Our experts tailor modules to your business processes and extend their capabilities to enhance productivity at every level of operation.

Sales & Marketing

Accelerate deal closure and build stronger customer relationships with agentic CRM solutions, including Dynamics 365 Sales and Customer Insights. These solutions unify customer data, automate actions with AI agents, and personalize engagement in real time.

Simform helps you tailor these solutions to match your sales and marketing methodologies, handling everything from architecture planning and implementation to support. We extend their capabilities, for instance, by connecting external data sources, thereby enriching seller and marketer experiences through custom integrations and apps.

Customer Service

Deliver faster, more personalized service experiences with agentic solutions like Dynamics 365 Customer Service and Contact Center. They unify customer interactions across channels, automate case management with AI agents, and provide real-time insights and summarization to boost productivity.

Simform implements and integrates these capabilities into your existing environment, configuring agentic bots, designing omnichannel workflows, connecting knowledge bases and Copilots, and enabling dashboards, helping your teams deliver smarter service with fewer silos.

Finance & Operations

Build agile, insight-driven operations across your organization with AI-powered business applications, such as Dynamics 365 Finance, Project Operations, and Human Resources. These help reimagine financial models, automate processes with agents, and enhance collaboration while connecting people, data, and workflows.

Simform enables these transformations by tailoring each solution to your operational goals, whether it’s optimizing financial management, driving project profitability, or modernizing HR processes. We align architectures, automation, and analytics to deliver scalable systems that adapt as your business evolves.

Supply Chain Management

Optimize inventory levels, minimize stockouts, and enhance production planning with comprehensive supply chain visibility. Dynamics 365 Supply Chain Management provides real-time tracking from procurement to delivery, using AI and agentic automation.

Simform helps extend the platform with warehouse mapping, procurement workflows, and IoT-enabled asset tracking, while developing mobile Power Apps for barcode scanning or on-floor operations. We integrate manufacturing systems, configure bills of materials, and help your teams to sustain efficient production and inventory control.

Unified Business Management

Streamline operations with an all-in-one solution that unifies finance, sales, purchasing, and inventory. Dynamics 365 Business Central gives growing businesses enterprise-grade capabilities without the complexity of multiple systems.

Simform helps customize Business Central to automate financials, order processing, and inventory tracking. We help you migrate data from legacy systems securely, integrate Microsoft 365 applications, and develop Power BI dashboards and mobile Power Apps to enable real-time visibility and informed decision-making.

Build custom AI capabilities on top of Dynamics 365

While Dynamics 365 provides foundational AI features within each module, Simform further enhances its capabilities by engineering custom AI applications, Copilots, and automation flows that address enterprise-specific challenges.

Custom copilot development using Copilot Studio

We design production-ready copilots using Copilot Studio, handling architecture, data, system integrations, and orchestration. Our engineers develop agents for tasks such as service-request routing, data validation, and policy-based decisions, all tailored to your specific business context.

Intelligent automation with Power Platform

We build Power Automate flows using AI Builder for document processing, sentiment analysis, and more. Our solutions seamlessly integrate Dynamics 365 with email, SharePoint, and external applications, triggering event-based workflows. We also create Power Apps with AI insights for use on mobile devices or desktops.

Advanced analytics and predictive models

We engineer Azure Machine Learning pipelines that train on Dynamics 365 data and surface predictions inside your workflows. Our models forecast sales, flag supply risks, and identify at-risk customer accounts. Power BI visuals combine these insights with operational metrics for better decisions.

Managed services for continuous optimization

We ensure the smooth operation of Dynamics 365 after implementation with L1–L2 support, regular patches, and workflow updates. While implementation sets up your system, our managed services provide ongoing maintenance, tuning, and adoption of new capabilities as your needs evolve.

Certified to deliver on Microsoft’s highest standards 

Microsoft-awarded designations validate Simform’s implementation excellence and proven ability to deliver measurable business outcomes across key solution areas. Each designation is earned through demonstrated technical proficiency, successful customer deployments, and verified results aligned with Microsoft’s criteria for real-world business impact.

Microsoft Azure Badges

Strategic expertise for Dynamics-led business growth

Simform brings together certified Microsoft experts, disciplined engineering practices, and business-process depth to help enterprises modernize and optimize their operations on Dynamics 365, delivering reliability, adaptability, and measurable outcomes.

Business-aligned delivery pods

Our cross-functional co-engineering pods (with solution architects, consultants, QA, DevOps) work alongside your stakeholders in a shared delivery model, ensuring faster releases and tighter business alignment.

Smart, scalable configurations

We extend Dynamics capabilities, such as with Power Platform apps or Dataverse customizations, only when they deliver measurable impact. This keeps your systems clean and future-ready with reduced technical debt and seamless releases.

Reliable integrations with Dataverse + Azure

We build and manage integrations across Dynamics 365, Azure, and enterprise applications to ensure reliable data flow, observability, and scalability. Our frameworks simplify maintenance across ERP, CRM, and analytics systems.

User enablement and support

We build adoption playbooks, in-app guidance, and analytics to track usage and outcomes across departments. By pairing rollouts with behavioral design, we ensure your Dynamics 365 investment translates into day-one productivity gains.

400+ certified engineers and experts

We house 75+ Azure-certified engineers and 250+ Microsoft developers, including solution architects, DevOps engineers, and cloud specialists, who handle every stage of your Dynamics 365 transformations.

Continuous innovation and governance

We combine telemetry, analytics, and automation to keep your Dynamics 365 environment secure, efficient, and evolving. Proactive monitoring and regular optimizations help you control costs, adopt new features, and sustain long-term performance.

Trusted by the world's leading companies

“Unlike many firms, they approach the work with a sense of ownership and urgency, making them feel like an extension of our team. Their wide-ranging technical capabilities and reliability gave us the confidence to trust them with critical parts of our product.”

Head of Engineering

Leading Lifestyle & Wellness Platform

“Simform delivered our self-serve application, including an MVP, within the agreed timeline. Their exceptional expertise and dedication continue to impress as they develop new features and maintain the application. A remarkable partner in software development.”

Abhilash Kumar

Technical Product Manager

AI-Driven Digital Advertising Platform

“We are satisfied with Simform’s quality work. The team manages the project well – they’ve solved issues and improved their performance. Overall, they excel in their communication; they do it frequently and effectively through Slack and Microsoft Teams. They also use internal management tools.”

Jay Gajera

Project Manager

Next-gen IoT Solutions Company

“The Simform team are extremely proactive across the full delivery life cycle whether that is reviewing conceptual designs to offer different options for our consideration or identifying areas where future enhancements could be considered to improve the application performance or end user experience.”

Andrew Mills

Product Manager

Global Consulting Company

“From start to finish, Simform delivered a great project experience, even when the requirements were a bit ambiguous with some changes, they adapted, adjusted and got the job done. Code delivered was of a high standard and the delivery team was great top work with. I recommend Simform to my own network all the time.”

CTO

Accredited Business Finance Company

“The cloud migration was a great sucess. Very satisfactory, seamless and increased our productivity. The most impressive part about Simform is their dynamic and well-versed team. Anytime there was a concern, we were able to communicate and have it rectified immediately.”

Jim-deVarennes

President

Trusted Community Services Organization

Case studies

Discover the many ways in which our clients have embraced the benefits of the Simform way of engineering.

Cloud and DevOps engineering
Digital product engineering

Manufacturer Cuts Quote Time 70% with Cloud Integration

Automated inventory verification process, seamless migration of legacy RFQ system to cloud and integrated the new platform with multiple ERP systems of manufacturers. Provided a unified view of the quotation process to key stakeholders spread across the world.

Modern solution with database automation on Azure reduced turnaround time to generate quotation by 70%.

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sabre industry
Cloud and DevOps engineering
Data engineering

Automotive Improves Data Accuracy 80% with Data Platform

Built a Consumer Data & Experience Platform (CDXP™), a cloud-based solution designed to consolidate customer data and power personalized marketing strategies. Implemented advanced data engineering and marketing automation practices.

Serving over 1000 dealerships, the platform helps to maximize their ROI and improve customer engagement across their lifecycle

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3 birds
Data engineering

Sports Brand Boosts ROI 40% with Customer Data Platform

Build a 360° Customer Data Platform (CDP) to centralize fragmented data, enhance personalization, and optimize campaign ROI. Utilized AWS Glue and AWS Redshift to establish a scalable ETL process and centralized data repository.

Achieved a future-ready ecommerce platform with 360-degree customer view across all channels. Delivered personalized shopping and event journeys.

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Goruck
Cloud and DevOps engineering
Digital product engineering

Semiconductor Manufacturer Boosts Data Accuracy 80% with Automation

Build an enterprise application that eliminates hours of manual spreadsheet work. Solution processes thousands of daily orders through various sales channels and gives real-time visibility of inventory levels.

Reduced the order fulfillment lead time by 70% and got visibility of inventory levels across 200+ fulfilment partners having 5000+ product SKUs.

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semiconductor - case study
Cloud and DevOps engineering
Digital product engineering

Global Auction Platform Achieves Zero Downtime with DevOps Pipeline

Build during COVID crisis to transform the way auction houses run operations digitally. It is a platform to manage real-time live auctions operations such as bidding, payments, escrow, inventory management, CRM, invoicing etc.

Simform’s white-labeled solution is used to sell 7million lots by 3900 auction houses from 165 countries.

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Auction mobility
Digital and experience engineering
Digital product engineering

Water Treatment Giant Achieved Zero-Crash Performance

Built IoT solution for consumers and professionals that helped them manage the entire fleet of smart devices of Pentair. Solution involved building a mobile application using component-based development, intuitive UI and CI/CD pipeline.

Integrated hundreds of hardware devices through a robust IoT mobile application

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Pentair
AI/ML engineering
Digital and experience engineering

AI Boosts Psychology Research Efficiency For 150K+ Users

Gen AI solution for psychology researchers for fast and efficient retrieval of information using LLMs. It streamlines content discovery and engages in dynamic, context-aware conversations, offering personalized guidance through research repository.

20X improvement in search speed while maintaining contextual understanding multi-turn conversations

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AI boosts

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Creating a tech product roadmap and building scalable apps for your organization.

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