Cloud App Development

CIO’s, Project managers & IT professionals, we understand all the challenges you face in Cloud. Here, we discuss advanced cloud problems related to Data Security, Integrations, Management, and more.

AWS reInvent 2020 Announcements And Updates

Last Updated October 06, 2022
AWS reInvent 2020 announcments_Banner

AWS is one of the leading platforms in providing next-gen cloud-based solutions. As a proud technology partner with AWS, we at Simform have successfully created various innovative and successful cloud-centric and serverless projects. In this blog, you will learn how we have used AWS Lambda, Amazon DynamoDB, EC2, and CloudFront in the past. You will also identify what we are excited about looking forward to the future based on AWS reInvent 2020 announcements and updates.

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Why You Need to Build a Virtual Call Center Software?

Last Updated January 18, 2024
must haves of virtual call center software

With the rise in cloud-based software solutions, the market of traditional call centers is also shifting towards a more modernized solution known as virtual call center software. This software helps in migrating all the traditional features like auto call distributor (ACD), smart routing, and Interactive Voice Response (IVR) to cloud-based solutions. Moreover, you can now take advantage of some advanced features like Outbound Dialer and Web-based communications that make use of VoIP and WebRTC technologies to achieve a real-time exchange.

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Automatic Call Distribution System: How to Leverage it for a Contact Center?

Last Updated October 10, 2023
ACD System

Businesses in the U.S. lose an estimated $62 billion every year due to bad customer experiences. The primary reason being, customers abandon brands after negative experiences. In fact, research shows that about 33% of Americans switch companies after a single instance of poor service. This constant shift of customers affects sales and brand value as a whole.

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On-premise vs Cloud-based Call Centers: How to Choose One?

Last Updated January 16, 2024
On-premise vs cloud-based call center preview

When any business decides to address their huge customer base, their first action of agenda is to establish a call center. With the changing nature of information and technology, this decision divides business owners into two alternatives – (i) a physical call center, i.e., an on-premise call center, and (ii) a cloud-based call center. It may seem difficult for startups to incorporate modern concepts such as chatbots, cloud software, API integrations in call centers, but that’s really not the case. 

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