10M+
Users onboarded post-launch
Telecom Giant Reaches 10M Users With Unified Platform
Developed cloud UCaaS platform with security, cross-platform support & simplified billing
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500
Concurrent video sessions supported
8 Months
Time to full platform rollout
Client overview
Our client, a leading managed services provider, has helped customers make technology decisions since 1984. With more than $3 billion in sales, it pairs experience with agility and builds partnerships focused on product quality, communication, and results.
The company specializes in multi-site environments across office, retail, and healthcare. It delivers cabling, VoIP, paging, cellular boosting, video surveillance, and A/V, plus network services and integrated communications spanning voicemail, email, mobile devices, and databases.
Challenges
Delivering a unified, high-performance communication platform required addressing integration, scalability, and user experience complexities.
Complex system integrations
Multiple tools for video, messaging, softphone, and fax operated on different protocols, creating significant complexity in unifying the platform.
Scalability constraints
Serving a distributed user base required a multi-region deployment model that could maintain low latency and performance under heavy load.
UI consistency issues
Creating a seamless interface while integrating open-source tools introduced conflicts between flexibility and consistent user experience.
Solution
We built a cloud-native platform that brought together voice, video, messaging, and fax while improving scalability, reliability, and usability.
Unified communication flow
Connected APIs from voice, video, messaging, and fax systems into a single workflow to support real-time communication across all channels.
Scalable global infrastructure
Built a distributed platform with automated scaling, low-latency performance, and self-healing capabilities to maintain uptime under heavy usage..
AI-led interaction and compliance
Introduced intelligent chat features and moderation tools to improve engagement, with end-to-end encryption applied across all communication modes.
Cross-platform delivery with insights
Built consistent interfaces across web, desktop, and mobile, and integrated analytics to track usage trends and identify performance gaps.
Business impact
The platform drove rapid adoption, supported high-concurrency communication, and simplified infrastructure with measurable operational gains.
Wider user adoption
Achieved rapid growth across global markets, crossing 10 million users within the first few months of platform rollout.
Improved video scalability
Supported high-quality video conferencing with up to 500 concurrent users per session without performance degradation.
Improved operational efficiency
Replaced multiple systems with a unified platform, significantly reducing infrastructure complexity and associated costs.
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Hiren Dhaduk
Creating a tech product roadmap and building scalable apps for your organization.
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