Unified communications platform for real-time global collaboration

Modernized unified workflows for 10M+ users across voice, video, and messaging

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10M+

Users onboarded post-launch

500

Concurrent video sessions supported

8 Months

Time to full platform rollout

Client Overview

A leading telecommunications provider delivering unified communications, VoIP, and digital collaboration tools to businesses worldwide across web, desktop, and mobile platforms.

As their product portfolio expanded, the company faced growing complexity in managing disconnected communication services and needed a streamlined platform to unify video, voice, messaging, and fax capabilities at scale.

Challenges

Delivering a unified, high-performance communication platform required addressing integration, scalability, and user experience complexities.

Complex System Integrations

Multiple tools for video, messaging, softphone, and fax operated on different protocols, creating significant complexity in unifying the platform.

Scalability Constraints

Serving a distributed user base required a multi-region deployment model that could maintain low latency and performance under heavy load.

UI Consistency Issues

Creating a seamless interface while integrating open-source tools introduced conflicts between flexibility and consistent user experience.

Solution

We built a cloud-native platform that brought together voice, video, messaging, and fax while improving scalability, reliability, and usability.

Unified Communication Flow

Connected APIs from voice, video, messaging, and fax systems into a single workflow to support real-time communication across all channels.

Scalable Global Infrastructure

Built a distributed platform with automated scaling, low-latency performance, and self-healing capabilities to maintain uptime under heavy usage..

AI-Led Interaction and Compliance

Introduced intelligent chat features and moderation tools to improve engagement, with end-to-end encryption applied across all communication modes.

Cross-Platform Delivery with Insights

Built consistent interfaces across web, desktop, and mobile, and integrated analytics to track usage trends and identify performance gaps.

Business Impact

The platform drove rapid adoption, supported high-concurrency communication, and simplified infrastructure with measurable operational gains.

Wider User Adoption

Achieved rapid growth across global markets, crossing 10 million users within the first few months of platform rollout.

Improved Video Scalability

Supported high-quality video conferencing with up to 500 concurrent users per session without performance degradation.

Improved Operational Efficiency

Replaced multiple systems with a unified platform, significantly reducing infrastructure complexity and associated costs.

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