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Introduction

Even with the 796.7 billion dollar logistics and transportation industry in the US, freight brokerage firms and logistic partners fail to deliver on cost, speed, and positive client experience.

Technological inefficiencies & lack of automation remain the staggering barriers to growth. Therefore, TransTMS - an integrated transportation management company is solving this problem by developing a software solution to provide end to end freight brokerage system that could automate day-to-day functions of today's logistics professionals across the US and Canada.

Identifying day to day challenges to reduce dependencies and promoting business automation

Freight companies' day-to-day operations include lead generation, enquiring about routes & available delivery options, managing freight documents, tracking freight movements, raising invoices, etc. Lack of automation and disorganized supply chains puts heavy pressure on the business.

Off-the-shelf solutions in the market fell back on powering the freight business with analytics, data-driven decision making, and superior customer experience. Therefore, TransTMS wanted Simform to build a tech solution to reduce the dependence on manual workflow processes and introduce data-driven decision making for better customer experience and overall business growth.

Engagement

Collaborating with TransTMS to modernise the Freight industry

Since TransTMS didn’t have technical support in the company, we began our engagement by offering CTO as a service offering. The CTO established tech architecture and key features essential for the app. Over the next few weeks, we onboarded backend & frontend developers who adopted agile processes to establish the workflow of our operations.

Result

We built a robust, intelligent, and user-friendly web based solution for TransTMS. As a result, the web app successfully replaced off the shelf solutions to become one of the first web apps to bring workflow automation in the freight business. The app saved 33% on operational costs, introduced analytics, and improved customer experience.