Metrics vary by use case:

Sales: Pipeline velocity ↑15–25%, win rate ↑5–10%, sales cycle ↓10–20%

Service: Case resolution time ↓20–30%, first-contact resolution ↑10–15%, customer satisfaction ↑5 pts

Customer Success: Churn reduction ↓3–5% (huge $ impact), renewal rate ↑10–15%, NRR improvement ↑5–10%

Marketing: Lead-to-customer cycle ↓15–25%, campaign ROI ↑20–30%, lead quality ↑ (lower CAC)

Agentforce Agents: Case deflection ↑30–40%, operational cost savings ↑15–25%