40%
Less manual data entry through live PMS, payment, and access integrations
Resident experience platform launches branded apps 10x faster with Azure
Replaced parallel codebases with a unified platform, delivering consistent resident experiences across every device, live vendor integrations, and elastic scale across growing property portfolios.
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1,000+
Concurrent users across 20+ properties, with autoscaling absorbing peak load
10+
Branded app clones shipped from one shared codebase with full feature parity
Client Overview
Our client operates a resident experience platform for multifamily property management, serving operators, building administrators, and residents across apartment communities. The product runs across web, mobile, tablet, and in-community TV displays.
The platform is becoming the default app for resident experiences across apartment communities, as operators consolidate portfolios, cut software costs by replacing multiple point tools with a single platform, and meet residents who expect app-based services.
Challenges
A proptech company operating a resident experience platform for multifamily property management. As the portfolio of branded deployments grew, per-tenant code forks, device fragmentation, and brittle vendor integrations slowed releases and raised maintenance overhead.
Code forks per tenant slowed releases
Each branded app ran its own codebase, leading to duplicate engineering, feature drift, and maintenance overhead that climbed with every new property launch.
Fragmented surface across four devices
Web, mobile, tablet, and TV each had distinct input models, screens, and runtimes, risking fragmented features and duplicate logic if built as separate stacks.
Data drift across disconnected vendors
Resident data, payments, credentials, and messages sat across disconnected vendor APIs, surfacing as stale profiles, failed payments, and broken door access.
Solution
Simform built a unified Azure platform that powered branded rollouts, consistent resident experiences across every device, and reliable integrations with the vendor stack.
White-label apps with Flutter and Angular
Shipped branded apps for each property from one shared codebase, with Angular powering the web and Flutter powering the mobile, tablet, and TV apps, each configured per tenant’s brand.
.NET and Node.js backend on Azure App Service
Absorbed traffic spikes during events and rent cycles through autoscaling on Azure App Service, with a .NET Core API and Node.js services powering the resident experience.
Integration layer for PMS and vendor services
Synced resident profiles, payments, and virtual keys across Yardi, Entrata, Stripe, Dormakaba, and Twilio through an integration layer built on .NET APIs and Azure Functions.
Security and observability across the platform
Protected resident data with role-based access, JWT authentication, and encrypted Blob Storage, while Application Insights flagged auth and payment issues across the platform.
Business Impact
The platform lifted resident engagement across every device, held up under peak load without slowing, and consolidated fragmented point tools into a single branded app.
Higher engagement
Reached 95% resident satisfaction across every device, with TV app usage up 15% for events and community updates as the platform became part of daily routines.
Steady at peak load
Autoscaling cut peak-load latency by 30% during community events and rent cycles, keeping chat, service requests, and notifications responsive when demand surged.
Lower software overhead
Operators replaced multiple point tools for events, service requests, access, and payments with one branded app per property, cutting software costs and vendor overhead.
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Hiren Dhaduk
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