2x
Improvement in logging sensor data via cloud-based IoT.
Global Tech Giant Boosts Feedback 2X with IoT Solution
Delivered beacon-triggered surveys and real-time analytics for workplace satisfaction.
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2x
Increase in testing quality using snapshot and manual methods.
24/7
Service availability across global time zones.
Client overview
A global semiconductor and technology company with large manufacturing campuses across Southeast Asia. The organization employs a diverse workforce and runs complex facilities, including offices, factories, transport, and amenities, with standards for safety and excellence.
To uphold consistent employee experience across sites, the company monitors campus services such as kitchens, washrooms, buses, and recreation areas. It uses digital tools to gather feedback, track issues, and guide welfare programs to standards.
Challenges
Fragmented processes, manual surveys, and complex regional coordination slowed down dynamic and data-driven employee engagement.
Limited visibility
Real-time feedback gaps prevented timely identification of issues with campus amenities, hindering proactive improvements to employee experience.
Geographic and timezone barriers
Teams across US and Asian locations faced coordination hurdles when implementing consistent feedback systems and responding to facility concerns.
Unreliable data collection methods
Paper surveys with 40% completion rates required manual processing, making it impossible to link feedback with specific locations or services.
Solution
We built an IoT feedback platform using beacon triggers, survey management, and cloud analytics to deliver proactive facility insights and boost employee satisfaction.
Beacon-based triggers
Deployed smart devices throughout offices and factories, initiating location-specific surveys on employees’ mobile devices.
Custom survey configuration
Built a web interface for defining unique campaigns, intervals, and questions, granting administrators total flexibility in feedback collection.
Instant analytics
Enabled real-time dashboards for monitoring responses, detecting patterns early, and tackling issues before they escalate.
Scalable cloud infrastructure
Employed a high-availability environment to store and process millions of sensor logs, circumventing downtime under heavy loads.
Business impact
Automating feedback via beacon triggers boosted employee participation, refined facility management, and enhanced cross-department collaboration.
Increased participation
Location-triggered surveys boosted completion from 40% to 82%, providing 2X more actionable data for facility improvement decisions.
Faster issue resolution
Real-time insights enabled problems to be addressed within 24 hours instead of 3 weeks, significantly raising employee satisfaction scores by 68%.
Cost savings
Data-driven prioritization eliminated unnecessary work while focusing resources on improvements that directly enhanced employee experience by 30%.
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Hiren Dhaduk
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