Manufacturing

Global Tech Giant Boosts Feedback 2X with IoT Solution

Delivered beacon-triggered surveys and real-time analytics for workplace satisfaction.

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2x

Improvement in logging sensor data via cloud-based IoT.

2x

Increase in testing quality using snapshot and manual methods.

24/7

Service availability across global time zones.

Client Overview

A global electronics company needed an IoT-powered platform to modernize workplace satisfaction tracking. Their manual feedback process relied on paper surveys and spreadsheets, delaying insights and hindering real-time improvements. To fix this, they implemented an IoT-driven system for real-time monitoring, seamless collaboration, and data-driven decisions.

Challenges

Fragmented processes, manual surveys, and complex regional coordination slowed down dynamic and data-driven employee engagement.

Limited Visibility

Real-time feedback gaps prevented timely identification of issues with campus amenities, hindering proactive improvements to employee experience.

Geographic and Timezone Barriers

Teams across US and Asian locations faced coordination hurdles when implementing consistent feedback systems and responding to facility concerns.

Unreliable Data Collection Methods

Paper surveys with 40% completion rates required manual processing, making it impossible to link feedback with specific locations or services.

Solution

We built an IoT feedback platform using beacon triggers, survey management, and cloud analytics to deliver proactive facility insights and boost employee satisfaction.

Beacon-based Triggers

Deployed smart devices throughout offices and factories, initiating location-specific surveys on employees’ mobile devices.

Custom Survey Configuration

Built a web interface for defining unique campaigns, intervals, and questions, granting administrators total flexibility in feedback collection.

Instant Analytics

Enabled real-time dashboards for monitoring responses, detecting patterns early, and tackling issues before they escalate.

Scalable Cloud Infrastructure

Employed a high-availability environment to store and process millions of sensor logs, circumventing downtime under heavy loads.

Business Impact

Automating feedback via beacon triggers boosted employee participation, refined facility management, and enhanced cross-department collaboration.

Increased Participation

Location-triggered surveys boosted completion from 40% to 82%, providing 2X more actionable data for facility improvement decisions.

Faster Issue Resolution

Real-time insights enabled problems to be addressed within 24 hours instead of 3 weeks, significantly raising employee satisfaction scores by 68%.

Cost Savings

Data-driven prioritization eliminated unnecessary work while focusing resources on improvements that directly enhanced employee experience by 30%.

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