Deliver premium customer service at lower costs with Simform’s Amazon Connect expertise
We help you design and deploy omnichannel contact center solutions on AWS that are meticulously engineered for cost-efficiency and agent productivity.
Your trusted Amazon Connect service partner
Deploying Amazon Connect solutions successfully can be challenging due to the complexities of configuration, integration with existing systems, data security, and more.
Simform’s seasoned AWS experts work with you to identify your business needs and design a contact center environment that delivers quality customer service experiences across all channels (voice, chat, email). With intelligent solutions of the future that resolve issues swiftly and effectively, we help you utilize Amazon Connect at its full potential.
Leverage our Amazon Connect services
Configuration and deployment
Our experts efficiently set up and configure Amazon Connect solutions catering to your various use cases, such as implementing IVR systems, designing call routing strategies, and more.
We design and build custom applications and features within Amazon Connect to address unique business requirements, such as chatbots or virtual assistants.
Our carefully designed workflows ensure smooth integration of Amazon Connect with your existing systems and applications, such as CRM platforms, helpdesk software, and databases.
Our experts automate routine tasks with features like IVR and chatbots, freeing your agents to focus on complex customer inquiries, proactive resolutions, and personalized interactions.
Analytics and reporting
We help you set up real-time reporting and advanced analytics by tracking and analyzing calls and contact center performance to improve customer service and operational efficiency.
We implement quality assurance processes to monitor and evaluate your customer interactions and continuously optimize call flows and routing strategies for improved performance.
Work with an official AWS
Advanced Consulting Partner
Simform, with its cloud partners, brings you the superpower of cloud-native applications. Our strategic alliances empower organizations like yours to thrive in the cloud.
Learn more about our AWS partner programs
About Simform’s AWS Practices
- Simform is an official advanced consulting partner of AWS and hence, follows an approved set of practices that define the best work in configuring AWS services.
- Devoted subject matter expert to walk you through your project and assist teams during the problems.
- A well-structured team of technical officers whose significant tenure belongs to cloud technologies and AWS services.
- A 24/7 constant communication to help you get through the AWS assistance, zero instances of delayed service.
- Simform’s standard auditing and quality assurance over every module of code we deliver through our consulting services.